Returns & Exchanges
At Kpop Nara Online Store, we want you to be completely satisfied with your collection. If your items are damaged or incorrect, you may request a return or exchange within 14 days of delivery provided the items are in their original, unopened packaging.
Verify Eligibility
Ensure your item is in its original condition, including the outer sleeve, and that all inclusions like photocards or posters are present and unopened.
Contact Support
Email our customer service team with your order number and clear photos or an unboxing video demonstrating any defects or shipping damages.
Ship Your Items
Once your return is authorized, securely pack the items and ship them back to our warehouse using the provided return authorization form.
Receive Refund or Exchange
After we inspect the returned goods, we will process your refund to the original payment method or ship out your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing